Privacy Policy
Last updated: 10/22/2025

1. Introduction
   Duotemp (“Duotemp”, “we”, “us”, “our”) is committed to protecting your privacy and safeguarding your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian laws.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website (duotemp.ca) or use our services.

By using our Website or providing information to us, you consent to the practices described in this Policy.

2. What Personal Information We Collect
   We may collect the following types of personal information:

• Contact details (name, address, phone number, email)

• Service details (project type, property information, preferences)

• Payment information (where applicable, for billing purposes)

• Website usage data (IP address, browser type, device, referring pages, analytics data)

We do not knowingly collect personal information from individuals under 13 years of age.

3. How We Use Your Information
   We use your personal information to:

• Provide HVAC quotes, estimates, and services

• Communicate about appointments, maintenance, or project updates

• Process payments and maintain accurate records

• Send service updates, promotions, or newsletters (if you consent)

• Improve our website performance and service quality

• Comply with legal and regulatory requirements

4. Disclosure of Information
   We may disclose your information:

• To trusted contractors, suppliers, or service providers assisting with installations or operations

• If required by law, regulation, or legal process

• In the event of a business transfer (e.g., merger, acquisition, or sale of assets)

We do not sell or rent your personal information to third parties.

5. Consent
   By submitting your personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy.
   You may withdraw your consent at any time (subject to legal or contractual restrictions) by contacting us.

6. Data Storage & Security
   We take reasonable administrative, technical, and physical precautions to protect your personal information against loss, theft, and unauthorized access or disclosure.
   Information may be stored electronically or physically in Canada.

However, no security system is completely secure, and we cannot guarantee absolute protection.

7. Your Rights
   Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you

• Request corrections to any inaccuracies

• Withdraw consent for certain uses of your data

• File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you are not satisfied with how we handle your information

To exercise your rights or make inquiries, please contact us at [insert contact email].

8. Third-Party Links
   Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Changes to This Policy
   We may update this Privacy Policy from time to time. Any updates will be posted on duotemp.ca with a revised “Last Updated” date. Continued use of our Website after changes means you accept the updated policy.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:
Duotemp Home Improvements
52B Vine St South, St. Catharines Ontario L2R 3X8
Email: info@duotemp.ca
Phone: (289) 302-5651